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I want you to be happy with your jewelry! If you are not satisfied with your purchase, please contact me within 14 days of receiving your order. I will work with you to determine if a return is necessary or if an exchange is what is needed.

Custom orders are not eligible for return, however if your custom order arrives damaged or is defective, please contact me and I will work with you to replace your item.

One-of-a-kind pieces typically ship in 1–3 days. Most other items are made-to-order and ship in 3–5 days. Custom items ship in 1–2 weeks.

I make every effort to ship pieces quickly so that you receive them as soon as possible. Due to high order volume during holiday times, the times noted above may vary. If you have questions about a particular item, please feel free to contact me to inquire. Custom and made-to-order items are noted in each listing.

Delivery times vary depending upon the shipping option chosen at checkout. First Class Mail in the U.S. typically takes between 3–5 days to reach its destination, Priority Mail 2–3 days and Priority Express Mail 1–2 days; each depends on delivery location. 

International delivery is typically 5–10 days, but can vary greatly depending on Customs processing times within each country.

Necklaces come standard with 18 inch chains unless otherwise noted in the descriptions. I am happy to add extenders or make the length you need. Simply send me a message or make a note in the 'note to seller' section at checkout.

Beaded or chain bracelets can be made longer or shorter to fit. Cuff bracelets can be made to a larger or smaller size upon request also.

Rings are made to size when purchased unless a specific size is noted in the listing description. Please remember to order 1/2 size larger than your true size on wide rings.

Sterling silver will eventually develop a patina over time, but proper storage and care can significantly slow the process.

Each piece of jewelry is packed with a care instructions card.

I recommend storing your jewelry in a zip-top baggie or in an anti-tarnish container when not in use to slow the effects tarnish. If you notice your jewelry tarnishing, simply buff it with a soft cloth or a jewelry polishing cloth. Beware of harsh cleaners and if you elect to use a cleaner, please check instructions to be sure it is suitable for sterling silver. Never use glass or household cleaners as they cause pitting in the metal.

Please note, jewelry cleaners will remove oxidation from pieces that have purposely been darkened and should not be used on those pieces.

Simply snap a clear, straight-on photo of the print and email it to me. I will work from the photo to create your necklace.

I can work from any of the following: 

• A clear photo of an ink-stamped paw print
• A clear and straight-on photo of a clay or plaster impression of a paw print
  
• A clear and straight-on photo of the pad side of a paw

No—I have made print necklaces for rats, a chinchilla and a horse's shoe print! If your pet can make a print, I can make a necklace.

You can email a clear photo or a high resolution scan (300 dpi) of the writing to me. The most important thing is to try to make sure the photo is evenly lit and clear, with minimal shadows, as this will yield the best result.  A pdf, jpg or png file is fine to send.

Round pendants work best with 3–5 words or fewer per side. Dog tag pendants work best with 5–7 words or fewer per side.

Yes. I can remove words or combine samples to make the phrase you would like on your pendant.